ABOUT US
The best brains of the nation may be found on the last benches of the classroom – APJ Abdul Kalam
Regu Pillai
Managing Partner
Armed with over 4 decades years of solid experience in the hospitality industry, he is an expert in providing business start ups, turnaround and transform into sales growth.
Regu Pillai, a dedicated professional who prioritizes customer satisfaction and quality, holds a Professional Diploma in Leadership & People Management as well as a SHATEC certification. With an impressive track record spanning over 35 years in the hospitality industry, Regu has become an authority in delivering outstanding customer service.
As an independent Hospitality Industry Consultant, Regu consistently demonstrates a commitment to achieving tangible results and ensuring continuous business growth, particularly in the dynamic and evolving F&B sector. His leadership style is characterized by an entrepreneurial spirit, driving revenue growth, cost reduction, and enhanced productivity through the implementation of customer excellence initiatives, effective quality management, and strategic business development. Regu’s expertise extends to managing proposals, contracts, and service-level agreements.
Known for his exceptional communication skills, Regu has consistently delivered on multiple priorities within tight timelines. His ability to build, train, and mentor high-performance teams has earned him recognition throughout his career.
Throughout his professional journey, Regu has held senior management positions at esteemed companies such as Shangri La, Marriott, and ASC Fine Wines, both domestically and internationally.
Doreen Lim
Managing Partner
Diverse background in Hospitality & Travel across Hotel & Asset Management, Franchise, Economy to Luxury, Operations Turnaround, Revenue Generation & Technology Transformation!
Doreen brings with her a wealth of experience in the hospitality industry, having also worked for one of the leading eCommerce and Distribution technology companies that cater to this sector. She possesses specialized expertise in hotel operations, sales and marketing, central reservations, and revenue management strategies. Furthermore, Doreen is well-versed in CRM technology, eCommerce, and digital marketing systems and strategies.
Doreen’s self-motivation and relentless drive make her a highly ambitious professional, coupled with her confidence and strong business acumen. She thrives on challenging conventional practices and consistently seeks innovative solutions, demonstrating her ability to think outside the box.
Su San Thio
Principal Consultant
Diverse background in Finance & Project Management
Su San Thio is a seasoned professional with expertise in preparing, delivering, and presenting financial information as well as project management. Her diverse experience spans across start-ups, the hospitality industry, fund management, and the service industry. Su San thrives in matrix business environments, working well and effectively communicating with colleagues and stakeholders.
With a self-driven and results-oriented mindset, Su San consistently demonstrates her commitment to achieving objectives. She possesses excellent problem-solving skills and constantly seeks opportunities for improvement within dynamic and challenging business environments. Su San’s strong analytical abilities and business acumen further contribute to her success in navigating complex situations.